Have you ever received an automated e-mail response that felt a little too robotic? Recently, a city employee, a bus driver, was especially helpful, so I wrote a short note of appreciation to his management.
Two effective communicators have been in the news lately. One is an old man running for president. The other was an old man who wrote his own segment for “60 Minutes”. Getting angry about the status quo is part of both of their job descriptions, and throughout the decades they have demonstrated how to build a loyal following through channeling that anger into effective [...Continue Reading]
I finally dished out my eleven dollars to see Moneyball, because I just couldn’t bear to attend another party without having something to say about it. While I can now toss in my two cents at the next cocktail party, it turns out that the real lessons of Moneyball are more suited for the business world.
Here’s what I took away from the film: [...Continue Reading]